Once you have acquired a product at Subligoods, you will receive an email in each of the following cases:
- Receipt of order and payment.
- For any other email you send via the contact form, we guarantee a response within a maximum of 24 hours (between Monday-Friday 7h – 15h)
- Remember that only orders placed and paid for before 14:30h can be processed the same day.
- Any type of shipment will be made from Monday to Friday. Deliveries are not made on Saturdays and Sundays.
On the following table we detail product delivery deadlines, delivery costs are in accordance with products, weight and volume.
|Products||Spain (Península)||Spain (Baleares)||Spain (Canaary Islands, Ceuta and Melilla)||International (Outside of Spain)|
|Express Shipping||Economy Shipping||Economy shipping||Economy shipping||Economy shipping||Delivery cost|
|Sublimation Blanks||24 working hours||48/72 working hours||3/4 working days*||7/9 working days* *||5/7 working days* *||Depending on weight|
|Machinery||24 working hours||48/72 working hours||3/4 working days*||7/9 working days* *||5/7 working days* *||Depending on weight|
|Accessories||24 working hours||48/72 working hours||3/4 working days*||7/9 working days* *||5/7 working days* *||Depending on weight|
|Consumables||24 working hours||48/72 working hours||3/4 working days*||7/9 working days* *||5/7 working days* *||Depending on weight|
Most orders with weigh more than 100 kg will be shipped with a pallet, which could delay delivery within 24/48 hours more than expected.
Subligoods is not responsible, in any case, for the delays in delivery resulting from problems of the courier company. Even so, Subligoods will always try to solve the problem and will intermediate between the claims of our client to the transport company.
Important note for deliveries to Canary Islands, Ceuta, Melilla and International (outside Spain).
(*) The delivery term indicated is an estimate and based on our logistical experience of deliveries to Canary Islands, Ceuta, Melilla and Internationally (outside of Spain). The delivery term indicated could be sporadically increased due to the importation and customs process.
Our logistical suppliers are TNT, ASM-GLS.
To find out the tracking number you must send us an email to firstname.lastname@example.org
In the event of selecting this form of delivery/collection, you should contact us prior to collecting. Contact (+34 93 737 90 25 ) - email@example.com
If a product is defective, you must notify us within 14 days via our contact form or telephone number (+34) 93 737 90 25. In this case, Subligoods covers the delivery costs. If on the other hand, you want to return a product in perfect condition, you must notify us via the contact form or by telephone (+34) 93 737 90 25. Bear in mind that you must return the item in the same condition it was delivered to you, including packaging. Once we receive the order, our logistics department will check it and, once accepted, will refund the amount involved.
Possible cases in which products may be deemed to be defective are:
- The product reached the client address broken or deteriorated
- The product received does not match the product ordered
- The product material has undergone out of the ordinary deterioration.
Warranties on machinery
All machines in our catalogue have a 1 year warranty (except Epson printers and all those products whose manufacturer's warranty specifies the loss of this in specific conditions, such as the use of unofficial cartridges). If your machine has suffered any breakdown, please contact us through our contact form or by phone (+34) 93 737 90 25. The shipping costs of transport to our warehouses are borne by the customer. Once the machine has been serviced, if it comes under warranty, Subligoods will send it back to the customer at no additional cost. If this is not the case, the repair and return shipping costs will be charged.
Conditions for returns: only those personalised products that have suffered a manufacturing defect can be replaced without any cost whatsoever, or refunded. The incident must be notified within 14 days from receipt of the product.
Procedure: If the product received has suffered any manufacturing defect, complete the form you will find in the following contact section - contact form. Remember that you must provide us with your name, email, order number, subject and photographs of the defective product.
Payment of refunds: Reimbursement as a result of a refund/return will be the same as the purchase amount for the returned product, delivery costs not included. We will process the refund via the same form of payment you used to pay for your order (credit/debit card or Paypal)
Notification: We will notify you by electronic mail of the refund of the amount associated with any returned product.
GENERAL CONTRACTING CONDITIONS FOR E-COMMERCE
https://www.subligoods.com/en/ (hereinafter, the Website) is a website owned by Subligoods S.L., hereinafter THE OWNER, with CIF / NIF No.: B67386813 and registered office at: Pol. Mata-Rocafonda - Calle Gènere de Punt número 13, local 08304 Mataró (Barcelona)
The access, reproduction and use of the services of the Web requires the prior acceptance of the current Conditions of Use at any time; THE OWNER reserves the right to modify said Conditions when it deems appropriate, by publishing the new text on the Web.
It is the responsibility of the user to know the Conditions of Use before accessing the products and services of the Web; In case of not being satisfied with them, we beg you, refrain from using it.
The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except with regard to those materials obtained under license from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies made (whatever the medium to which they are incorporated), granting on them only the rights of use that are described below. Any right that is not expressly assigned is understood to be reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the Website, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that Article 12 and Title VIII of Book II of the Intellectual Property Law may grant on the website, considered as a database.
THE OWNER is also the sole owner of the graphic design and image of the Web, reserving the pertinent legal actions that may correspond against the persons who perform imitations or unfair uses thereof.
WEB CONTENTS AND DOWNLOADS. USES PERMITTED AND PROHIBITED.
It is allowed:
Web browsing, that is, access and display of the same in a device, being authorized any temporary or accessory reproduction, provided that it is not voluntary and forms an integral and essential part of the technology transmission process. Browsing certain sections of the Web requires prior registration.
Benefit (after registration) of the services and advantages provided by THE OWNER through the Website to its users, under the conditions expressly indicated in the different sections.
It is strictly prohibited:
Any operations regarding the Web, its contents, downloaded products and copies of all of them that are contrary to the Law, good customs and good faith.
Any use outside the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.
Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation to any other work, including web pages, collections or databases. The publication in media of the materials susceptible to downloading the Press Room section is exempt from this prohibition.
The removal, concealment or falsification of notices and warnings about the Intellectual or Industrial Property of the Web or any of the products provided through it.
The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, any that may prejudice the normal functioning of the Website, to other users or to any third party.
LINKS TO THE WEB
It is authorized the establishment of links and hyperlinks to the Web from other pages or websites, provided that they are not made in a way that harms the public and brand image of THE OWNER, the Web or any of the people and products to which reference is made in it. In the establishment of links to the Web, the use of techniques that imply confusion over the identity and ownership of the contents, such as framing or others, is expressly prohibited.
Is prohibited the establishment of links from websites or pages whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of the links is expressly forbidden the use of elements extracted from the Web, without the prior and express consent of THE OWNER.
Under no circumstances may links to the Website from third party websites or websites imply relations between THE OWNER and their owners, nor does it imply endorsement, sponsorship or recommendation by THE OWNER about them, so THE OWNER does not will be responsible at all regarding its content and lawfulness.
CONTENTS AND USER BEHAVIOUR
As a client or user of the Website, you agree to make appropriate use of the content and services offered through it and not to use them to:
Engage in illicit activities, illegal or contrary to good faith and public order.
Disseminate content or propaganda of a racist, xenophobic, pornographic nature that advocates terrorism or violates human rights.
Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are likely to cause the aforementioned damage.
Disseminate contents that attempt against the image and reputation of THE OWNER or third parties.
Attempt against the rights of Intellectual Property, Industrial, image, honor or others that correspond to THE OWNER or third parties.
THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being entitled to withdraw them when deemed appropriate.
THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, may change, delete or add both the content and services provided through it, as the way in which they appear presented or located.
Although THE OWNER will make its best efforts to keep the information contained in the Web updated and free of errors, does not offer any guarantee regarding its accuracy and updating.
Neither is it possible to obtain any result or specific purpose, so access to and use of the Website is the exclusive responsibility of the users and customers.
Payments by bank transfer
When making the entrance we need the following information:
Name and surname